WHAT CITIES IS EATZER AVAILABLE IN ?
HOW CAN I CONTACT CUSTOMER SERVICE ?
CAN A RUNNER GO TO MULTIPLE LOCATIONS ?
HOW DO I BECOME A FEATURED FOODSTORE/RESTAURANTS ?
I A HAVE LOYALTY CARD WITH ONE FEATURED RESTAURANT, DO YOU ACCEPT IT ?
WHAT KIND OF RESTAURANTS ARE LISTED ON EATZER ?
HOW IS THE FOOD DELIVERED TO ME ?
WHY DOESN'T EATZER ACCEPT CASH ?
IS THERE A MINIMUM ORDER VALUE ?
DO YOU CHARGE THE SAME PRICES AS THE RESTAURANT DOES IN THE RESTAURANT ?
CAN I PLACE ORDERS IN ADVANCE ?
I GOT THE WRONG ORDER. WHAT DO I DO ?
MY ORDER IS DAMAGED. WHAT DO I DO ?
MY ORDER HAS "DELIVERED" STATUS BUT I DID NOT RECEIVE IT. WHAT DO I DO ?
CAN I ADD ANYTHING ONCE MY ORDER IS PLACED ?
CAN I CHANGE THE DELIVERY ADRESS ?
WHY IS THERE A DIFFERENCE BETWEEN MY ESTIMATE AND THE FINAL CHARGE FOR EATZER ON-DEMAND?
I RECEIVED MY ORDER BUT NOW I CAN’T REACH MY RUNNER.
WHAT IF SOMETHING IS WRONG WITH MY ORDER ?
WHAT IF I FORGOT TO ADD SOMETHING TO MY ORDER ?
WHAT IF I AM NOT AROUND WHEN THE DELIVERY DRIVER ARRIVES ?
WHY AREN'T YOU DELIVERING TO MY AREA YET?
Eatzer is a newgen conciergerie services company that allow you to get delivered from the best local restaurants, groceries and foodstore in less than 35 minutes. Eatzer publish the menus and services from the best places in your city.
Eatzer On-demand is not so different as Eatzer. The main difference is that you have a real super power – you can make anything happen with a simple text message. This mean that you can order from almost anywhere in your city (food only).
You can use Eatzer web app to request a delivery from any merchant in your city. Once you’ve located the restaurant or store you’d like to order from, add the items you want to your cart, input your payment and contact info, and hit “Order”.
If the merchant’s menu or catalog isn’t available and not featured in the Eatzer marketplace, you can use the option “Eatzer on-demand”. Here you can create a custom order (simple text message). Just make sure your instructions are as specific as possible so your Runner will know exactly what to get.
Eatzer is currently only available in Geneva but we are very soon expanding our services in Lausanne and others cities in France.
On the website, click “Contact us” and fill out the form, and we’ll get back to you soon! You can also email us at info@eatzer.com
If you’re interested in becoming a Runner, head on over to runner.eatzer.com
Yep! We’ll deliver alcohol from most stores as long as it’s permissible and the person ordering and receiving the delivery is over 18 with a valid ID.
In order to assure every item arrives on time and in an appropriate condition, Eatzer are currently unable to pick up items from multiple locations. Runner does not limit you from placing multiple orders at the same time, though, in the event you need items from multiple locations.
We’d love to hear from you and chat about how we can work together. Email us at resto@eatzer.com
Unfortunately not, we can not accept Vouchers and/or loyalty cards issued by the restaurants.
If your account is under suspension, contact info@eatzer.com. Our Support Team will investigate the suspension and work with you to restore your account status.
It’s really quite straightforward – simply enter your postcode on the homepage, and we’ll show you all the great restaurants that deliver to you. Choose the restaurant that tickles your fancy, put together your order, enter your address and payment details, and that’s it – we’ll get your food to you as soon as possible!
We personally curate a high-quality and diverse selection of restaurants in your area. This can range from a top neighbourhood Italian trattoria to well-regarded national burger chain. The only thing you will not find on Eatzer is low-quality takeaway restaurants.
Our delivery hour depends on the open hours of the restaurants and foodstores listed in Eatzer website, but its typically from 08:00 to 23:00.
Once you place an order, one of our Runners will head to the restaurant to pick up your meal. With a hop, skip and a jump they will then deliver your order to you!
We only take card payments because it lets us provide you with the best possible experience. It creates a safer working environment for our Runners, too. Feel free to tip your Runner in cash, however.
Whether you tip or not is completely up to you, but of course is always appreciated and encouraged. You can tip via your card when placing your order, or tip in cash when the driver delivers your food. Our Runners receive 100% of all tips – we don’t keep any of it!
The minimum order value varies depending on the restaurant you order from. It’s typically Frs. 20.00.
Yes and it is typically based on your zone. The Eatzer Delivery Fee could depend on many parameters but it starts at 12,90 CHF. Additionally, a service fee is applied to the purchase price of your items. Additionnaly, during peak times, “High Peak” pricing will be in effect for Eatzer and Eatzer On-demand and deliveries will cost a little more.
We encourage our restaurants to always use the same pricing for delivery as they do for their in-house menu, although there may be exceptions. If you have any questions about menu pricing, please contact us at info@eatzer.com.
Yes, of course! You can schedule orders for up to 7 days in advance and choose any delivery time from midday onwards that suits you best.
Unfortunately we don’t currently offer “Pickup”, however this is something we would like to offer in the future.
Packaging always depends on the type of food and restaurant you are ordering from. Our restaurants take great care to use packaging that maintains the food temperature for as long as possible.
If you have suggestions regarding the packaging/appearance of the food, please contact us on info@eatzer.com and we will relay your thoughts to the restaurant.
We’re sorry that your delivery did not go as planned. To resolve your issue quickly, please “Contact Support” via the form or by email at order@eatzer.com, and we’ll get back to you soon!
We’re sorry that your delivery did not go as planned. To resolve your issue quickly, please “Contact Support” via the form or by email at order@eatzer.com, and we’ll get back to you soon!
We’re sorry that your delivery did not go as planned. To resolve your issue quickly, please “Contact Support” via the form or by email at order@eatzer.com, and we’ll get back to you soon!
At this time we are unable to fulfill requests to add items to an order that has already been placed in the website. If your food has not already been ordered, you will be able to cancel your current delivery and reorder with all of the items you would like.
In the case of your order already being on delivery , we cannot update the delivery adress. You will need to contact Client Service to see if the order can be canceled in case the order has not been prepared.
When you dispatch an order with Eatzer, a temporary authorization hold known as a pre-authorization hold, is placed on your payment card. This charge will remain as a pending charge and never post to your account. This amount will reverse within 24-72 business hours and you will then see a charge post to your account of the final order total shortly after your delivery is complete. This pre-authorization hold remains even if an order is canceled by a customer or by Eatzer.
A service fee of 9% – 16% is applied to the purchase price of all orders. It covers processing fee for the cost of items that we pay for on your behalf.
There is a variable service fee based on different elements of your order, and the final amount will be shown at checkout.
Eatzer provides a valuable service for our customers, restaurants, and runners, and relies on revenue from fees to cover expenses accrued from payment processing, website hosting, labor, customer support, logistics, restaurant acquisition, office equipment, internal tools, etc.
We are transparent about our fees, so we present all costs associated with your order at checkout.
During peak times, High Peak will be in effect and deliveries will cost a little more. This increased pricing creates a strong financial incentive for Runners to make themselves available when you need them most.
Sometimes, after an order is placed, the cost of the items is slightly different than what you were quoted in the message (SMS).
At Eatzer the promise is to deliver you almost anything (food only) from anywhere.
Given the openness of the platform, we don’t have partnerships and set pricing in place with all merchants.
In the Eatzer On-demand, we mark all orders as “estimates”—that’s because there is always a chance the price will change slightly due to various factors. We take updating inventory very seriously and work hard to make sure that the estimated prices are the most current possible, however, a merchant might change their prices, there may be taxes involved that we aren’t able to calculate, or the merchant might charge for extras at the point of check out.
This is why the total we show you in our SMS offer should be considered as an Estimate and may change. However, even if an item price changes, you will only ever pay what the merchant charges you. Never more, and we never mark up their prices. We also never change our delivery fee after an order is placed.
Once an order has been completed, the Runner is unable to contact you and you are unable to contact them as they have likely moved on to their next delivery. Our Customer Service team would be happy to help with any additional needs you may have.
Yes of course. If you would like to tip your Runner, feel free to do so once the order has been completed.
We have a dedicated customer service team that looks after your entire Eatzer experience from the moment you place an order on our website through to it arriving at your doorstep. However, we do understand that sometimes things might go wrong. In the rare case that this happens, you can always contact us at info@eatzer.com or on +41 22 501 55 55 and we will look into this for you.
Contact our customer service team at info@eatzer.com or on +41 22 501 55 55 and we’ll do our best to make sure you get all the items you want added to your order.
Our Runners are always hopping along as quickly as they can, but sometimes things outside of our control can cause a delay. Where we can, we will always try and proactively call you if we feel that your order might not arrive within the estimated time of delivery, and our team will be working to get your order to you as quickly as possible.
If you think you won’t be at the delivery address in time to receive your order, please let us know by emailing info@eatzer.com or calling +4122 501 55 55.
Our driver will always try to call you if there is an issue once they reach your delivery address. If they are unable to get hold of you, our customer service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.
If we cannot contact you and are unable to deliver the order, our delivery driver will wait for up to 10 minutes before leaving the area to complete the next order. In this event we are afraid that you will still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.
If you have specific allergies and are concerned about any items on the menu, please contact the restaurant directly.
We are rapidly expanding throughout the country and will hopefully be working with restaurants near you soon!
We have a dedicated team who will be more than happy to assist you with your office catering and events needs. Get in touch with us at info@eatzer.com
No, at the moment, but we will release it very soon.